We strive for 100% Customer Satisfaction.
How long is the turnaround time?
- Turnaround times average 7-14 business days from the day the order is placed.
- Turnaround times do not include transit times.
- Delivery Dates are only estimated at checkout. While we do our best to hit these estimated delivery dates, we ask that our customers let us know for any hard in hands due date for any orders placed online or with their CSR.
- For orders placed through working with a CSR – the turnaround time does not start until the invoice has been paid.
- Delivery Dates are only estimated at checkout. While we do our best to hit these estimated delivery dates, we ask that our customers let us know for any hard in hands due date for any orders placed online
- In certain circumstances, delays do arise that are outside of our control. In these circumstances order may take up to 25-30 business days to ship
What if my items are not in stock?
- There are times when items may be out of stock when our purchasing team goes to order the blank garments garments for your order. We understand that this can be a frustrating process at times.
- Please note we are experiencing industry wide delays that are outside of our control, and it may cause delays to the estimated completion date of your order. In order to mitigate these delays we will replace out of stock items with comparable brands, colors, or other colors that are in the order. If the order needs to have the exact sizes and colors listed please notify our team. If the out of stock items/need replaced items exceed 10% of your order then our team will reach out to you for options to replace these out of stock items without delaying the order.
- We offer 3 options when items are completely out of stock:
- Replace items with a different color
- Replace items with a different style/brand
- Refund the order
- Our customer service team will reach out as soon as possible to work through the solution for your out of stock items without delaying your order
What if am not happy with the way my order turned out?
- That’s not a problem at all. We are so confident in our work, and quality that we offer a 100% satisfaction guarantee on all orders*
- If you are unsatisfied with your order then we simply ask that you ship it back to us with 5 business days of receipt.
- If the order is incorrect from the invoice, or the approved artwork, then we will send you a prepaid shipping label to ship us the garments back for a replacement or refund.
- If the order is correct from the invoice, or approved artwork, the customer is responsible for the shipping charges to return the garments.
Is this vinyl?
- No, we only using industrial grade screen printing and embroidery equipment to print and fulfill all orders.
Will I get tracking once my order is shipped?
- Yes, you will get an email with the tracking information
- Cancellation Policy:
- Due to the custom and rush nature - rush fees cannot be refunded under any circumstance
- Due to the custom nature of screen printing we are are unable to process full cash refunds for orders that were approved by the customer, but different than what was expected .
- Work with our account management team for the refund options
- Refunds are processed in 4-7 business days after the request has been submitted, and the order has been returned to our facility. We cannot initiate any refund options until we receive the order into our facility.